WEAR AND TEAR
Aracent Healthcare takes pride in providing the best quality products for its customers. Although we strive to deliver the best-in-class parts and equipment, we recognize that certain items are considered wear items by nature and will not be covered under the applicable product warranty, except for defects in materials or workmanship. Specific items and components include but are not limited to; all upholstery items including seats and back upholstery, arm and calf pads, mattresses, cushions, wheels, tires, and casters, all types of batteries, all types of filters including TSS and concentrators, ambulatory rubberized tips such as canes and crutches, joystick overlays and inductive rubberized protective boots.
Aracent Healthcare reserves the right to ask for any item back that has an alleged defect in materials or workmanship. Refer to the user manual for specific information concerning a certain product.
WARRANTIES
Invacare Products:
Wheelchairs
5 Years: Side frame and cross members
13 Months: Upholstered materials and remaining components
Invacare warrants its products to be free from defects in materials and workmanship for various time periods. Refer to the warranty packaged with each product to determine the exact coverage for that particular product.
During the warranty period, any defective product will be repaired or replaced, at Invacare's option. The warranty does not include any labor incurred in the replacement part installation or repair of a defective product.
A copy of the Bill of Sale issued to the purchaser of a product may be required prior to processing a warranty claim.
Invacare does not warrant products or parts that have been misused from their intended purpose, not properly maintained as per the user manual, or abused. Refer to the Returning products section of this document and product warranty for complete details.
Invacare disclaims all other express or implied warranties, including the implied warranties of merchantability or fitness for a particular purpose.
Wheelchair Accessories & Service Parts
6 Months: All off-chair wheelchair accessories and replacement parts
Matrx® Cushions and Backrests
2 Years: Cushion material (excludes outer cover)
This warranty is extended only to the original purchaser/user of our products. This warranty gives you specific legal rights and you may also have other legal rights which vary from state to state. Invacare/Motion Concepts warrants this product to be free from defects in materials and workmanship for two years of use by original purchaser. This warranty does not apply to punctures, tears or burns, nor to the removable cushion cover. If within such warranty period any such product shall be proven to be defective, such product shall be repaired or replaced, at Invacare's/Motion Concepts’ option, with refurbished or new parts. This warranty does not include any labor or shipping charges incurred in replacement part installation or repair of any such product. Product repairs shall not extend this warranty - coverage for repaired product shall end when this limited warranty terminates. Invacare's/Motion Concepts’ sole obligation and your exclusive remedy under this warranty shall be limited to such repair and/or replacement.
Matrx® Accessories
3 Months: All Matrx accessories
This warranty is extended only to the original purchaser/user of our products. This warranty gives you specific legal rights and you may also have other legal rights which vary from state to state. Invacare/Motion Concepts warrants this product to be free from defects in materials and workmanship for three months of use by original purchaser. This warranty does not apply to punctures, tears or burns, nor to the removable cushion cover. If within such warranty period any such product shall be proven to be defective, such product shall be repaired or replaced, at Invacare's/Motion Concepts’ option, with refurbished or new parts. This warranty does not include any labor or shipping charges incurred in replacement part installation or repair of any such product. Product repairs shall not extend this warranty - coverage for repaired product shall end when this limited warranty terminates. Invacare's/Motion Concepts’ sole obligation and your exclusive remedy under this warranty shall be limited to such repair and/or replacement.